Terms of use

01

Account eligibility and verification

You must provide current and accurate information and maintain access to your registered mobile number or email. You are responsible for activity performed through your verified account.

• Do not share OTPs or account access with another person.
• Kirdom may restrict an account where fraud, misuse or false information is suspected.
• Partner access may require additional identity, business or compliance checks.

02

Products, services and availability

Listings describe products or services offered by Kirdom or approved partners. Publication does not guarantee permanent stock, price or availability in every location.

• Images can be representative; pack size and written specifications should be checked before ordering.
• Serviceability depends on the selected pincode and active operational coverage.
• Kirdom may correct an obvious catalogue, pricing or technical error before fulfilment.

03

Orders and payments

An order request becomes actionable after the platform validates the address, payment option and available stock. Kirdom may cancel or limit an order that cannot be fulfilled safely or accurately.

• Online payments are processed through the payment provider shown at checkout.
• Cash on delivery is available only where both platform and delivery-area settings allow it.
• The final invoice or receipt reflects the accepted order and recorded payment.

04

Delivery and customer responsibility

Delivery estimates are estimates, not guaranteed appointment times. The customer must provide a complete serviceable address and remain reachable on the registered mobile number.

• Additional attempts or cancellation may apply when the address is incorrect or the recipient is unavailable.
• Check the package promptly and report missing, incorrect or damaged items without unnecessary delay.
• Delivery personnel should never ask for an OTP unrelated to the delivery workflow.

05

Cancellation, returns and refunds

Eligibility is determined by the order status, product returnability and the issue reported. The applicable cancellation, return and refund policy forms part of these terms.

• Perishable, hygiene-sensitive and used items can have restricted return eligibility.
• A return request may require photographs or another reasonable verification step.
• Bank or payment-provider processing time is outside Kirdom’s direct control.

06

Acceptable use

You must not attempt unauthorised access, interfere with platform operation, manipulate reviews, impersonate another person or use Kirdom for unlawful or fraudulent activity.

• Automated scraping or abuse of platform endpoints is prohibited.
• Content submitted to Kirdom must be truthful and must not violate another person’s rights.
• Security concerns should be reported privately through a verified support channel.

07

Changes and contact

Kirdom may update these terms when the service, law or operational model changes. The current version is published on this page with its update date.

• Continued use after an update means the revised terms apply to future activity.
• Questions about these terms can be sent through the contact page.
• Mandatory legal rights that cannot be waived remain unaffected.