Privacy policy

01

Information you provide

This can include your name, mobile number, optional email, delivery addresses, order instructions, support messages, reviews and information submitted in a seller or partner application.

• OTP verification confirms access to the registered mobile number.
• Address information is used to check serviceability and complete delivery.
• Partner applications can include business, banking, tax or identity-verification details where required.

02

Information created through use

Kirdom records activity needed to operate the service, including cart and order history, payment references, delivery events, refunds, support actions and basic technical or security logs.

• Payment card or UPI credentials are handled by the selected payment provider, not stored as plain payment credentials by Kirdom.
• Security logs help detect abuse and protect accounts.
• Operational records connect decisions to the relevant order or partner account.

03

How information is used

Information is used to verify users, provide the requested service, coordinate sellers and delivery, communicate status, prevent fraud and improve platform reliability.

• Transactional messages can be sent by SMS or WhatsApp according to the configured channel.
• Contact details are used for account, order and support communication.
• Aggregated operational information may be used to improve availability and fulfilment.

04

When information is shared

Only information reasonably required for a transaction or service is shared with the relevant approved seller, delivery person, technician, payment provider or infrastructure provider.

• Partners may use shared information only for the assigned order or service purpose.
• Information may be disclosed when required by law or a valid authority request.
• Kirdom does not publish private account or payment information as public catalogue content.

05

Retention and security

Records are retained for active operations, accounting, dispute resolution, fraud prevention and legal compliance. Retention periods can differ by record type.

• Reasonable access controls and technical safeguards are used to protect stored data.
• No online system can promise absolute security; users should protect their own devices and OTPs.
• Records no longer required may be deleted, anonymised or securely archived.

06

Your choices and requests

You can update common profile and address information from your account. For correction, access or deletion questions, contact support using your registered details.

• Some records must remain where required for transactions, tax, fraud prevention or legal claims.
• Kirdom may verify identity before responding to a privacy request.
• Marketing preferences do not prevent essential account or order messages.

07

Policy updates

This policy can change as Kirdom adds features, providers or legal requirements. Material updates will be reflected on this page with a revised date.

• The current published policy applies to future platform use.
• Questions or concerns can be raised through the contact page.